Frequently Asked Questions

At Malú® we want to help you address any concerns you may have, but please remember that our customer service team is always available to assist you should you have further questions or need additional support. Don’t hesitate to reach out to us.

Easily and quickly shop on our website www.malubodyshape.com.

  • Browse through the different categories to discover our products or use the search bar to find your ideal garment.
  • Click on the image of the garment you wish to purchase.
  • Choose your size by comparing your measurements with the size guide found on the website, this is an important step.
  • Click on the plus sign (+) if you wish to purchase more products of the same reference and size. Once confirmed, click on Add to cart.
  • Continue browsing if you wish to purchase more products.
  • To view your order, go to the shopping cart by clicking on the bag in the top right corner and then click on Checkout.
  • Complete the required information, when finished, click on Place order.
  • Select the payment method of your choice: Credit or debit card Once payment is completed, check the confirmation message in your email.

After completing this process, congratulations, your MALÚ® BATH  GIRDLE® will arrive at the address you registered in a few days.

You can pay on our website with:

Credit or debit card

Before confirming and making the payment, verify that all your information is correct.

Enter malubodyshape.com and you will be directed to our online shopping mobile version.

All the products that you see in our virtual store, the cost already includes VAT.

Shipping has an additional cost. It will be calculated when you capture the shipping data.

You must immediately notify the carrier to track the order and solve the problem with your shipment.

We are working on improving shipments to all parts of the world.

Shipping times are subject to payment confirmation.

Shipping time is NOT the same as delivery time.

The delivery time does not exceed seven business days, it will be dispatched as soon as payment is confirmed. We do not have a specific delivery schedule as the delivery times are given directly by the carrier.

To check the status of your order, please check the tracking number which you can use to track the route of your order through the carrier’s website.

Contact the carrier or one of our customer service lines as soon as possible, an advisor will be there to help you.

Please contact our customer service line via email at contacto@malubodyshape.com, an advisor will guide you through the process of making the exchange. The product must be kept in optimal condition, without any use, with its tags, label and packaging.

Malu® reserves the right to deny the exchange if the garment shows any damage or signs of wear.

Our products are considered intimate wear, and for hygiene policies we do not make changes due to poor choice of sizes. Make sure to take your measurements and choose the ideal size with the help of our size guide found in the information corresponding to each garment.

Currently, sales are online and our garments have gone through many quality checks, so you can rest assured that your girdle is in perfect condition.

However, if the product you received does not match the order recorded in our system, please contact our team to find a solution.

You can send an email to contacto@malubodyshape.com

Immediately contact us through any of our customer service lines. It is important and necessary that you attach the corresponding photographic or video support.

Malú® Bath Girdle® are manufactured in Colombia, it is a 100% Colombian product.

Our sizes are not based on standard clothing sizes.

To find your size, you need to measure your body with a measuring tape, using the measurement charts in this section. If you have any doubts, we are available through our chat to help you find your size.

When wearing your Malú® Bath Girdle®, be careful not to wear accessories such as watches or jewelry that may damage the garment. Make sure the hooks are properly adjusted to avoid damage.

Avoid using your Malú® Bath Girdle® if you are pregnant.

Yes, it is recommended to store your Malú® Bath Girdle® in the freezer, always inside the bag, after washing and drying the garment so that it recovers its elasticity.

  • Hand wash with a mild soap
  • Do not use bleach or chlorine
  • Dry in a flat, shaded area
  • Do not twist or wring
  • Do not iron.
  • Lower the zipper and open all the hooks on your Bath Girdle®.
  • Insert each leg into your Bath Girdle® and begin to pull it up.
  • Place the straps on your shoulders and begin to adjust them to your comfort.
  • Fasten the hooks of your girdle starting from the bottom up.
  • Raise the zipper or zipper and close the brassiere clasp.

Now enjoy your shaped silhouette with your Malú® Bath Girdle®.

Please contact your bank to check if there are any online restrictions, or contact us through our contact section explaining your situation.

Make sure you are registered on our website to stay informed.

With your registration, you will receive email notifications with information about new products, sizes, colors, and promotions.

If you are interested in becoming a wholesale distributor or partner of MALU® BODY SHAPE, please send an email to contacto@malubodyshape.com for more information.
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